THE INITIATIVE
Engineer a new Client Counter Experience
Promote the brand’s preeminent role as a purveyor of British Luxury
Train all counter staff as well as wholesale accounts with an international deployment and facilitation
THE DEPLOYMENT
Working across 9 international zones ( USA NE, USA SE, USA CENTRAL, USA WEST, DUBAI, QATAR, SAUDI ARABIA, MOSCOW, LONDON)
1 day intensive interactive training
Deployment over a period of two months
Training Collateral and facilitation in: Arabic, English, and Russian
Pre-Facilitation competency assessments of all staff members
Development plans for each staff member based on performance during training
THE RESULTS
Generated a very strong shortlist on a very tight deadline
Vastly improved our client’s brand image
Achieved possibility of future negotiations with other divisions
Client appreciated Elite’s relationship-oriented approach and mentioned that their experience with Elite was comparable to using an internal recruiter