RETAIL OPERATIONS / CASE STUDIES

LUXURY FASHION BRAND


THE BRIEF

  • 70 sales assistants within 6 months over three retained projects

  • First project of that scale for our consultants

THE DEPLOYMENT

  • An impersonal and rapid assessment center was conducted with selected candidates which did not fulfill the client’s high standards,

  • After listening to feedback, our consultants organised a second assessment center that included breakfast and allowed candidates to feel at ease and develop chemistry. This session proved impressive and challenged the team in improving methodology.

  • 1-2-1 interviews were additionally conducted. Whilst this process was longer, it allowed for a more personalised and bespoke approach to the recruitment process.

THE RESULTS

  • The relationship with this brand became so strong that the they now work exclusively with Elite for Retail Ops roles.

  • This project also allowed new kinds of positions to be filled by Elite, such as Area Manager roles and Flagship Manager roles.

  • The results of this project furthermore proved the importance of personalised and bespoke recruitment processes.